LG WebOS 8

Install and configure the PADS4 HTML5 Viewer on LG webOS Signage 24 (8.0) displays, with firmware update, SI Server setup, and 4K playback support.

This guide explains how to install and configure PADS4 Viewer on LG webOS Signage 24 (8.0) devices.

1. First-time use

Before you install, make sure that PADS4 Server version 2026.1 is set up and configured properly.

This guide is specific to webOS Signage 24 (8.0). If the Configuration Wizard does not start automatically, reset the device as described in 1.2 Resetting the device.

1.1 Configuring the device

You do not need to change anything before you install PADS4 Viewer. Go directly to Installation.

1.2 Resetting the device

If someone used the device before, perform a factory reset to clear storage and prevent software conflicts.

1. Step One

   Press the Settings button (cog icon on the remote control).

2. Step Two

   Select Admin.

3. Step Three

   Select Turn On.

4. Step Four

   Enter the default PIN code: 000000.

5. Step Five

   Confirm to start the factory reset.

After the reset, the Welcome Screen appears. Follow the steps in 1.1 Configuring the device.

2. Installing PADS4 Viewer

Follow these steps to install the PADS4 Viewer on LG webOS Signage 24 (8.0).

Installation steps

1. Step One

   Press the Power On button.

2. Step Two

   Press the Settings button (cog icon on the remote control).

3. Step Three

   Select EZ Settings.

4. Step Four

   Select SI Server Settings from the right menu and press OK.

5. Step Five

   Set Fully Qualified Domain Name to ON.

6. Step Six

   Set the URL for the PADS4 Server:

   • HTTP: http://<server>/<domain>/apps/lg.zip
   • HTTPS: https://<server>/<pads4>/apps/lg.zip (secured connection using HTTPS)
   • Replace <server>/<domain> with the IP address or domain name of the PADS4 Server.
7. Step Seven

   Set Application Launch Mode to Local.

8. Step Eight

   Set Installation Type to ZIP.

9. Step Nine

   Select Local Application Upgrade → Remote.

10. Step Ten

    Select Confirm to start the upgrade.

11. Step Eleven

    After the download, power off/on the device.

After you complete these steps, the PADS4 HTML5 Viewer downloads and starts automatically.

• A connection indicator icon appears at the bottom left of the screen:
  • Green = Connection successful
  • Red = Connection issue

To troubleshoot, check the Viewer Settings and log files for errors.

2.1 Checking device firmware

Make sure that the correct firmware version is installed for full PADS4 Viewer functionality.

1. Step One

   Press the Home button on the remote control.

2. Step Two

   Open the SI App (ZIP) Dashboard and check the firmware version.

3. Step Three

   Make sure that the firmware version is 03.32.01 (required for PADS4).

2.2 Updating firmware

1. Step One

   Copy the firmware .epk file into the LG_MONITOR folder of a USB stick.

2. Step Two

   Insert the USB stick into the LG WebOS8 device.

3. Step Three

   The device detects the USB stick and starts the firmware update automatically.

2.3 Adjusting PADS4 Viewer settings

• Press and hold the left mouse button or touch the screen for 3 seconds to access Viewer Settings.

3. Supported features & limitations

Feature	Description
✅	Automatic Software Updates – HTML5 Viewer updates automatically.
✅	Offline Mode – Device continues running presentations for 7 days while offline.
✅	Supports HTTP & HTTPS
✅	Maximum of one 4K Video
✅	Streaming Support – HTTP, HTTPS, HLS V3, UDP, RTP, RTPS multicast.
✅	Cluster Viewer Mode – Supported.
✅	Interactive Button, Text, Scrolling Text, Image, Table
✅	PowerPoint & PDF Elements – (PowerPoint requires installation on PADS4 Server).
✅	Remote Device Management – Controlled via PADS4 CTRL Center & PADS4 Agent.
✅	Wake-on-LAN – Supported.
✅	Proof of Play Tracking – Monitors content playback history.
❌	Turn Off Display – Not supported.
❌	Video Rotation, Reflection, Skew, Flip – Not supported.
❌	Playback Speed Adjustment – Not supported.
❌	Retrieving screenshots from video content – Not supported.

4. Troubleshooting

Problem	Solution
Connection issues to PADS4 Server	Make sure that the correct URL is configured under SI Server Settings.
Firmware version incorrect	Check and update firmware to 03.32.01 following 2.2 Updating firmware.
Remote control commands not working	Make sure that block remote control is disabled in Device Settings.
Screen does not turn off	Turn Off Display is not supported on webOS Signage 24 (8.0).
Streaming issues	Verify the stream encoder format (MP4, MPEGTS, MP2T). Use rtp://239.0.0.1/?encoding=mpegts if needed.